Shipping

Shipping:

We ship from Brisbane in Queensland and offer a flat rate cost of shipping within Australia via Australia Post. We may use other companies to also ship your products depending on the location.

We can ship internationally at your cost, please email first and I will return with a quote of shipping to that destination.

Australia post will be able to give you updates on where your product is and an email of this should come through automatically. (please check spam folders).

Generally from time of purchase to shipping the product can be up to 2 days to process and pack your order and then the shipping times may vary due to the couriers and how they are going i.e Covid, weather and where the destination is. We will let you know if there are delays and an updated estimate of arrival.

If you have experienced a issue with Australia Post or how the product has arrived please contact us via email info@sugoianimecollectables.com.au within 24hours of receiving the package and we will get back to you within the same day.